Frequently Asked Questions


Answers to the most commonly asked questions. Send us your question to info@comiccon.cz, where we will answer it and if it interests more people, we will add it here.

Comic-Con Prague is a pop culture festival modeled after Comic-Cons around the world, in the Czech Republic it follows the tradition of Festival Fantazie, PragoFFest, Animefest, Advik and many other cons.
It brings a varied programme especially for fans of science fiction, fantasy and horror in games, films and series, anime and comics, books and paintings, music and costumes, etc. The program includes talks, photo sessions and autograph sessions by foreign and Czech actors and dubbers, comic book authors, writers, filmmakers and other artists and celebrities. There are also games and tournaments, competitions, workshops, lectures, presentations, exhibitions, concerts, fan merchandise sales...
The first Comic-Con Prague 2020 took place at O2 universe, the new Prague Congress Centre, on 7-9 February 2020. Attendance was 23,000 participants. The second Comic-Con Prague took place after two date changes (and after the online con Comic-Con Prague: Home Edition) on 15-17 October 2021 with an attendance of 18,500. The third Comic-Con Prague took place on 21-23 October 2022 with the same attendance.
Comic-Con Prague is followed by Comic-Con Junior in Brno, which expands the programme of Comic-Con Prague even further with a programme for children.
Comic-Con Prague is run by Comic-Con Prague s.r.o., which falls under the control of the non-profit group FFestivaly (formerly SFK Avalon). This organisation organises events such as Festival fantazie, PragoFFest, and other pop-culture festivals. The main organisers alongside SFK Avalon are Active Radio (Evropa 2, Frekvence 1) and its team, No Limits, organizing hundreds of different events (music, social etc.) every year.
Comic-Con Prague takes place at the O2 universum congress, sports and cultural centre at Českomoravská 2345/17a, 190 00 Prague 9.
There are many different ways to get to Comic-Con Junior. For more information, please see the Information section and click on the Transport.
Friday 13:00 - 23:00
Saturday 9:00 - 23:00
Sunday 9:00 -19:00
The programme in the gaming halls starts immediately after opening, in the rooms one hour after opening.
The programme in the rooms ends one (or half) hour before closing, in the gaming halls half an hour before closing.
Tickets can be purchased through the Ticketmaster pre-sale website, at branches or onsite.
Tickets are limited, so they may sell out at the venue.
Tickets can be purchased for three days, two days (Friday and Sunday) or for individual days. The price increases gradually over time. If tickets sell out in advance, they will not be sold at the door.
Special tickets are also available - Collector's three-day tickets with a plastic souvenir card and VIP three-day tickets, which include a number of benefits.
Children up to and including 9 years old are half price. Eligibility for the discount must be proved at the special entrance for parents and children with discount.
Participants with a disability also pay half price. In order to acquire a discount, you must send a request and a scanned copy of your disabled pass to the email address ticket@ticketmaster.cz, in the customer service section of the Ticketmaster website.
The ticket price includes access to all programs, including panels with guests, to exhibitions, to most attractions (some have a limited number of places, at some it is necessary to wait or register in advance for a specific time) and all game zones.
There may be an entry fee for some tournaments or special attractions.
The ticket price does not include a cloakroom, entry to the Photo&Autograph zone, photographs and autographs of guests and meetings with them.
VIP ticket means:
- priority access to the building through a special entrance
- reserved seats in the front rows of rooms B and E2 (not other rooms) until 5 minutes before the start of each show
- priority access to pick up headphones for interpretation and purchase Comic-Con Prague merchandising
- priority access to take photos and sign autographs with guests within the selected time slot
- a dedicated VIP area with a free dressing room and quick access to purchase basic refreshments
- VIP merchandise bag and gifts at the Comic-Con Prague merchandising booth (pick up with QR code on the Comic-Con app).
A collector's ticket is a commemorative plastic card with a lanyard, with access to all three days. It has no other benefits. Additional benefits are provided by the VIP ticket.
Collector's tickets can only be ordered in advance, up to a certain date.
Yes, it is possible to buy tickets as a gift to someone, tickets are not for specific people.
Alternatively, you can use a gift certificate, which you can download on the web.
Unofficial handover or sale of a ticket to someone else is possible. However, with a risk for the buyer - the original owner does not have to send the ticket after payment or he can use its code to enter before the buyer, so the buyer will not have access to the festival.
Neither the organiser nor Ticketmaster will be responsible for tickets purchased in this way.
It isn’t necessary, but it might be better for your own personal comfort (should your phone stop working or there was a problem with the barcode reader etc.). The ticket code can also be photographed.
Ticket code will be scanned upon entry to the festival. Attention: The code can only be scanned once. Once scanned, your ticket becomes void and cannot be used again.
For re-entry during the same day, you need to activate your ticket again by placing it on the entry terminal as you exit the building. The opportunity to return to the building ends at 9.30pm on Fridays and Saturdays and 5.30pm on Sundays.
Please do not publish or share your ticket online before the event. Code = ticket, by posting the code you give a ticket to the first person who comes with the code.
Entrances in individual days do not change, but the number of open entrances changes during the day (in the left part of entrances 1-12).
Separate entrances are available for:
- VIP ticket holders
- parents with children under 9 years of age (requesting discount)
- disabled persons and their companions
- cosplayers whose luggage, costumes, costume parts do not meet the rules for prohibited items
Separate access is also available to organizers, vendors, partners, performers, guests, journalists...
Exits change during the day. We remind you to reactivate your ticket before the exit to return within one day.
Yes, it is a basic condition of participation in the event. You must show it to the organiser or Ticketmaster/O2 universum staff on request.
The festival venue, program and organisation focuses on adults and young adults, nonetheless, you can bring your child with you.
Children who are 9 years old or younger are entitled to a reduced ticket rate. You must provide proof of age at the entrance for families with children using an insurance card or another document.
Adult companions are responsible for the care of these children, the organisers do not assume this responsibility.
Children younger than 15 years must be accompanied by an adult. Alternatively, the younger child can be given written parental consent to participate, see the form in the Info page.
Entry with strollers, baby food and baby care products is not permitted by the O2 universum for safety reasons.
In accordance with the safety rules of the O2 universum, this is not possible, the pram (as well as drinks and other childcare equipment) are prohibited articles. O2 universum is a cultural, social and the sports center, which is not suitable for children's visitors, does not provide changing tables. We cannot recommend attending small children.
No animals or pets are permitted at the festival, except assistance dogs.
Yes, but you must reactivate your ticket before leaving the building. Without this activation, re-entry within one day is not possible.
The last re-entry is possible up to 1.5 hours before the end of the programme.
In the case of multi-day tickets, it is possible to enter the next day without reactivating the ticket.
Purchased tickets, including VIP tickets, vouchers for meetings, photographs, autograph sessions with guests are, in accordance with worldwide practice, NON-RETURNABLE according to the legal regulations and established rules of sales for tickets for cultural events.
In case of cancellation of the guest's participation, the refund of the entrance fee and VIP tickets is not possible. Money spend for vouchers for meetings, photographs, autograph sessions with guests will be refunded automatically to the credit card within 14 days of notification of cancellation by the guest.
Failure to comply with the terms and conditions of admission will not result in a refund.
Holders of a Disabled Persons Pass are entitled to half price admission. The same applies to an escort (1 person) if necessary for medical reasons. The discount can be obtained by sending a scan/copy of the card-pass to the email address ticket@ticketmaster.cz Ticketmaster Customer Care Department.
Prices for VIP tickets and vouchers to meetings, photos and autographs with guests are without discount.
For official press activities at Comic-Con Prague, you need to get accreditation. The deadline for requesting press accreditation with the email address press@comiccon.cz is 2 weeks before the event. We are not required to adhere to your request, as there are limited places and places for journalists is limited.
Of course! Comic-Con Prague is a great opportunity to meet other fans with similar interests to you.
Install our Comic-Con app, it contains not only the building plans, but also the program and lots of other important information.
And follow the maps on the roll-ups located on each floor.
ZERO FLOOR: cloakroom
FIRST FLOOR: Artist Alley, FutureCity, photo and autograph area, partner booths with fun and sales, refreshments, toilets...
SECOND (entrance, on the street level) FLOOR: Main program, vendor booths, CCP reception, CCP merch, cosplayers' and comic artists' booths, exhibitions, cosplayers' dressing room, Cosplay stage with program, VIP and PRESS zone, refreshments and toilets...
THIRD FLOOR: Video game room, board game room, halls with fan program, exhibitions, balcony of the main hall, refreshments, toilets, smoking area...
If your luggage meets the rules for banned items and falls within a size limit of 35 x 45 x 25 cm, then you may use the cloakroom on the 0. floor, for fee.
If your luggage does not meet the criteria for entry, it can be deposited in the outdoor storage for a fee 100 CZK (only in cash!) or please use other solutions (storage at the station, leaving your luggage with friends, leaving it in your hotel/hostel).
A cosplay dressing room is available for changing into and out of costume in the balcony of Hall A, directly opposite the main entrance. There is also a first aid in case of damage to the costume.
In the cosplay dressing room, you can put your belongings away for FREE, under the condition that it is the removal of civilian clothes or costume, after the cosplayer has changed clothes/costume. If the costume does not require a change of clothes (just taking off the jacket, etc.), this condition is not met (the dressing room organizer decides) and there is a paid dressing room on the 0th floor for dropping off items.
Absolutely. You are most welcome to come in costume, but it must meet the costume criteria as set out in the Rules of Participation.
For cosplayers there is a special entrance, where trained service will evaluate the components of your costume and their danger. Imitations of weapons (eg softened larp swords), non-functional weapons and even large suit bags are fine.
Zakázané předměty v O2 universum , but can be postponed for an extra charge in the outdoor storage.
Inside is a cloakroom for cosplayers, for free, with changing cabins, mirrors and a first aid kit. More detailed information for fans with costumes can be found on the cosplayers website here.
CCP has an exception to the standard rules for participants of events in the O2 universe, cameras including SLRs are allowed to be brought to CCP (but no tripods, lights, etc.). You are welcome to take photos and videos and share on social media with #comicconprague or #comicconprague2023.
Flash photography and filming is only allowed within 5 minutes of the start of the show and 5 minutes before the end of the show, during some shows photography and filming may be completely prohibited.
It is also forbidden to obtain photographs with guests other than through official means by purchasing photography vouchers.
Professional/commercial photography and filming and non-fan publication of footage is not permitted without accreditation.
Violation of the rules may result in exclusion from participation without refund of payments.
By participating in Comic-Con Prague, you acknowledge that we can use you in official photographs and videos from the event. Photos and video recordings can be used on the Comic-Con Prague and Comic-Con Junior website, on social media, for Comic-Con Prague and Comic-Con Junior marketing purposes, and in material published by media companies or the event partners.
You will find refreshment stations in the festival area, which are provided by O2 universum.
You can also find Galerie Harfa , which has plenty of refreshment options, or several pubs.
Vstup s vlastním občerstvením není povolen.
The O2 universum rules do not allow you to bring your own food or drinks.
Exceptions may be special foods for people with a prescribed health diet, aids for diabetics, etc. In this case, it is necessary to prove it with a certificate from a doctor at special entry nr. 35.
Smoking is permitted on the roof of the building, which is accessible via the 3rd floor by lecture halls D12 and D4.
You may also smoke outside, at an adequate distance from the building. We would like to remind you that you must activate your ticket if you leave the building. The last chance to re-enter is 1.5 hours before the end of the programme.
The closest ATMs can be found in the Galerie Harfa shopping mall, which is right next to O2 universum. Attention: In order to leave Comic-Con Prague during the day, re-activate your ticket by placing it on the ticket terminal at the entrance. Otherwise, you will not be able to re-enter the venue. The last option for re-entry is 1,5 hour before the end of the program.
Try to ask at the Comic-Con Prague reception.
Please hand over the found item to the Comic-Con Prague reception. Thank you.
Please write the following information to info@comiccon.cz: name and surname, topic and format of the event (lecture, quize, talkshow, workshop...), your experience with the making events. We will pass on the heads of the relevant program line according to the topic of the event. The head of the program line will contact you and agree with you on whether to include the event and when, he will inform you about the conditions.
The program has a deadline a month before the event, but it is better to offer the program as early as possible to increase the chances of inclusion.
The programme of each hall is displayed on the screen in front of it.
The programme is printed on the information boards on the 2nd floor by the staircase opposite the entrances.
The programme in electronic and printable form can be found on the festival website in the Programme section THE WEEK BEFORE THE FESTIVAL.
The programme (and other information), including the possibility to make your own programme, including reminders of popular programmes, etc., can be found on the Comic-Con app.
Access is to all programs where there is free seats, even during the programs (but under the conditions of non-disruption of other participants and authors of the programs). The capacity of the program halls is organized by the organizer.
In the main halls B and E2, the organizer will offer the vacant VIP seats 5 minutes before the start of the show for all other participants.
Some attractions can be accessed only after prior registration at a specific time, some only with waiting.
We do not plan on clearing the rooms between events. Nonetheless, we will clear rooms between events should the need arise during the festival itself.
Each fan program line has its program leaders, usually three, are labeled with the plastic card "Vedoucí programu". Program leader on duty sitting in hall on marked chair.
If you have a question about the program, use the program published before entering the hall or on the Internet, please do not disturb the course of the program.
The main stages have professional stage managers, they move behind the scenes. Stage manager is available only to guests, moderators, etc. Therefore please ask questions on the main stages program at the reception of Comic-Con Prague. The organizers in yellow ORGANIZER T-shirts at the entrance to the main halls will help the participants.
Events with international guests in halls B and E2 will mostly be in English. They will be simultaneously interpreted into Czech into special headphones. Details for getting earphones you can find in other question here.
Most video games is in English.
Programs in other halls will mostly be in Czech. There will be some exceptions of English programs, which will not be translated.
You will pay a deposit of 500 CZK (possible with a credit card) at the merchandising booth of Comic-Con Prague and you will receive a plastic card. Exchange the card with earphones, in the halls B and E2. When you leave the hall, you return the earphones (for disinfection and charging battery) and get the card back. You can keep your card with you for one day or all days of Comic-Con Prague.
When you do not need a card, you will return it to the CCP merch booth and receive a deposit (in cash) reduced by the actual rental fee.
The fee for the use of headphones is 100 CZK per day (even for one use).
Artist Alley is a place, where you can purchase smaller items of fan merchandise, accessories, printed photos with autographs etc. It is also suitable for cosplayers, makers of small jewellery, writers, comic book authors, sellers of items from their vast collection etc.
It is forbidden to sell goods that violate copyright or industrially produced goods.
Top and well-known actors either don't go to the cones at all or they choose a lot where to go. They charge millions of CZK for a one-day appearance. Normally, millions are reached also by the requirements of the main stars of popular current series. Photographs and signatures would cost ten thousand CZK or more. The price (among other things, but for simplicity) is based on costs, budgeting on the number of photos and signatures, which can actually be realized in standard working hours. There are only a few people in the Czech Republic who would pay such a much money for a photo or signature. So from a certain required money of the agents of the actors, it even makes sense to consider inviting the actor.
Believe that selecting guests and dealing with agents is a very demanding job, believe that we do more than the maximum, and thanks to that we managed to arrange guests that the Comic-Con in a small Czech Republic could not afford.
Rewards for appearance in cones is a standard part of actors' income. It is a job like any other, it takes several days (it is necessary to count all the time spent away from home). Rewards for relatively well-known actors are relatively high, they are thousands to usually tens of thousands, the most famous actors ask for hundreds of thousands of dollars, euros, british pounds.
Photographs and autographs cannot be provided free of charge, the interest would exceed the technical and time possibilities. Guest costs cannot be covered only by the entrance fee.
The money paid for professional photos and autographs of the actors cover only PART of the organizer's costs: rewards for actors and their agents, air tickets and ground transport, accommodation, per diem, for well-known actors also the costs of participation of their agents, technical support of facilities, discussions, photography and signing, staff taking care of it, promotion and other associated costs ...
You can purchase a photo with the guest and/or a studio photo of the guest and/or his/her autograph or meeting with guest in advance at the Comic-Con Prague e-shop or on site at convention. Or on the Comic-Con app. After payment you will receive a unique code.
A week before the festival or on site, you enter the unique code into the same e-shop and choose a specific time for the photo shoot/signing from the available options. This also applies to VIP participants.
At the selected time, you will arrive in the photo / autograph zone on the 1st floor, you will proof the second unique code obtained at the time of withdrawal and receive a photo (within 30 seconds of taking the photo) or an autograph.
In the case of a meeting with an actor, you will come to the CCP reception and ask to be escorted to the backstage where the meeting with the guest will take place.
If you don't receive a purchase confirmation, code, etc., you need to address it EARLY at shop@comiccon.cz, not in FB messages, etc.
At the entrance to the photo area, you put down your luggage/mobile, etc., sanitize your hands, on the instruction of the attendant you approach the actor, greet him/her, stand in position. A professional photographer will take your picture, check the result on the screen and send it to the press. In the meantime, you say goodbye, take your belongings and wait outside for a few tens of seconds for the printed 20x30 cm photo. A code in the corner of it will then allow you to download a digital copy after two weeks after the con.
One photo voucher is for one to two people. More people = more vouchers.
Failure to take a photo or sign at the chosen time will result in the loss of the photo or signature. But ask the staff in the photo and autograph zone for spare time, they will try to help you, if possible.
One photo voucher is for one or two people (including children).
For a photo with more persons at a time, it is necessary to purchase the appropriate number of vouchers.
The number of printed photos equals the number of vouchers.
If any of the guest actors do not make it to the current Comic-Con for any reason, we will automatically refund the meeting, photo and autograph card payments, 14 days after the cancellation is announced. The refund may be less any fees charged by banks.
If payment does not arrive, please email on shop@comiccon.cz your order details for tracking and resolution.
Non-actor guests are not affected as we do not sell photography or signings with them, there are no refunds with them.
Tickets remain valid and a change of date or place is not a reason to return them, in accordance with the applicable legal rules of ticket sales.
However, we have made arrangements with Ticketmaster to refund your admission fee if you use the form to request a refund within 14 days of the announcement of the move on Comic-Con Prague website and Facebook page. Then the Ticketmaster customer care department will contact you.
If actual Comic-Con Prague is completely canceled without compensation, the entrance fee will be refunded after necessary time for administration. This scenario is unlikely, we will always try to keep the fans from losing the experience and we will look for another date.
If the date of Comic-Con Prague changes, we will do our best to keep the changes of the guest list to a minimum, but we cannot guarantee the same line-up of guests.
We will automatically refund money for meetings, photos and signatures for cancelled actors, but we will not automatically refund money for actors confirmed on the new date.
If we change Comic-Con Prague date, you can choose between waiting for the new date or getting a refund for your tickets and meeting, photographing and signing with the cast.
To receive a refund, the non-negotiable condition is to request a refund within 14 days of notification of the date change only by email to shop@comiccon.cz. An additional condition is proof of ticket return. In other words - if you do not return the ticket when the date change is made, we will not refund the money for the actors confirmed for the new date either.
Covid-19 is an infectious disease that can result in serious and potentially fatal disease. In any environment where people congregate, there is a risk of Covid-19 transmission. This risk increases in confined spaces and with an increased number of people.
Although all contractors should take enhanced security measures to help participants stay safe, a risk cannot be completely ruled out.
By participating in the event, you assume all risks associated with Covid-19. You must comply with all government regulations aimed at preventing the transmission of the virus, follow the organiser's instructions and protect yourself and others. Failure to comply with the rules may result in immediate exclusion from participation without refund.
The basic regulations for protection against covid-19 are set by the state, including conditions for entry.
O2 universum is adopting new and increased security measures to help event participants stay safe.
As the organizer of Comic-Con Prague, we provide disinfection of places with increased risk, we provide germicidal lamps (destroys bacteria and viruses) in the photo / autograph zone...
We do not underestimate the risk, but at the same time we are not inclined to cause unnecessary fear.
But the main thing is the responsibility of each participant to comply with the established regulations and measures.
You are responsible for the protection of yourself and your surroundings, for compliance with the regulations and measures of the state, O2 universe and the organizer. Failure to comply with the rules may result in the participant being excluded from the event without refund.
We want to protect you and our guests.
Larger spacings will be maintained in the queue.
There will be disinfection stands and professional germicidal lamps for continuous cleaning of the air from bacteria and viruses at the place of photography and signing. Veils are not necessary during the shooting itself.
Disinfect your hands before shaking hands with the guest. Do not touch the guest in any other way.
If necessary, we will take further measures, but we want to keep the possibility of obtaining photos and signatures from guests.
The current rules do not impose any restrictions on participation.
At the entrance to the Photo&Autograph zone, you will have a unique QR code scanned and you will receive tokens depending on the number of paid autographs. On the instruction of the assistant, you proceed, hand over the token(s), say hello, the actor signs the appropriate number of autographs on the photo or some other items (may refuse inappropriate items or signatures on clothing, body, etc.). You may ask a question or exchange a few words.
One voucher is for one signature. Multiple signatures = multiple vouchers.